Do you accept returns? Yes — returns are accepted within 14 days of delivery as long as the item is unworn and in original condition.

Can I exchange an item? Absolutely. Exchanges are available for sizing issues or if you’d prefer a different piece.

What if my jewelry arrives damaged? If your item arrives damaged, contact us within 72 hours with photos and we’ll replace it immediately.

What materials do you use? Aurelia’s Myth pieces are crafted with high‑quality metals‍ ‍natural & mand-made gemstones, and carefully selected stones. We prioritize durability, beauty, and long‑lasting shine.

Are your gemstones real? Some are natural and others are man-made. We use natural gemstones whenever possible. Some designs may incorporate high‑grade lab stones for color consistency or durability.

Are your metals hypoallergenic? Most pieces are made with hypoallergenic metals such as stainless steel, sterling silver, or gold‑filled components. Specific materials are listed on each product page.

How do I care for my jewelry? Store your pieces in a dry place, avoid harsh chemicals, and clean gently with a soft cloth.

Can I wear Aurelia’s Myth jewelry in water? While many pieces are durable, we recommend removing jewelry before swimming or showering to preserve shine and longevity.

Can I change my order after placing it? If your order hasn’t shipped yet, we can usually make changes. Contact us as soon as possible.

My package says delivered but I didn’t receive it. Please check with neighbors or your local postal office. If still missing, reach out and we’ll help resolve it.

Sometimes — custom pieces are available depending on schedule and materials. Contact us to discuss your idea.

Please check out our one-of-a-kind, handmade jewelry as well.

How will my jewelry arrive? Every piece is packaged in premium Aurelia’s Myth wrapping, designed to feel mythic, elegant, and gift‑ready.